Field Support Specialist - Kolaka Timur, Southeast Sulawesi

Mitracomm Ekasarana is seeking a dedicated Field Support Specialist to join our team in Kolaka Timur, Southeast Sulawesi. In this role, you will provide on-site technical and operational support to our retail partners, ensuring seamless product distribution and customer satisfaction. This is a unique opportunity to work in a dynamic and fast-paced environment, contributing to the growth of our retail network in one of Indonesia's most remote regions.

As a Field Support Specialist, you will be responsible for troubleshooting technical issues, training retail staff, and maintaining high standards of service. You will work closely with our regional team to ensure that our products are available and accessible to our customers. This role offers a competitive salary and the chance to make a meaningful impact in a growing industry.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to retail partners, including troubleshooting hardware and software issues.
• Train and mentor retail staff on product usage and service standards.
• Ensure seamless product distribution and inventory management.
• Monitor and report on retail performance metrics.
• Collaborate with regional teams to address operational challenges.
• Maintain high standards of customer service and satisfaction.
• Conduct regular site visits to assess and improve service delivery.
• Stay updated with industry trends and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Minimum 2 years of experience in field support or a similar role.
• Strong technical skills in hardware and software troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with retail operations and customer service.
• Knowledge of Indonesian language and local customs.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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