Japanese-Speaking Quality Assurance (QA) Specialist - Bali

Join Teleperformance in beautiful Bali as a Japanese-Speaking Quality Assurance (QA) Specialist and play a pivotal role in elevating customer service standards. In this dynamic position, you will monitor, evaluate, and enhance the quality of customer interactions, ensuring seamless communication and satisfaction. Our team is dedicated to delivering exceptional service, and your expertise in Japanese will be invaluable in meeting the diverse needs of our clients.

As a Japanese-Speaking Quality Assurance (QA) Specialist at Teleperformance, you will be part of a vibrant and supportive environment. You'll work closely with our customer service agents, providing them with the tools and feedback they need to excel. Using industry-standard tools like QA Tools and CRM Systems, you'll ensure that every interaction meets our high standards of quality and professionalism.

This is an exciting opportunity to grow your career in a company that values your skills and commitment. With a competitive salary and the chance to work in a beautiful location, this role offers both professional and personal fulfillment.

📋 Tanggung Jawab Pekerjaan

• Monitor and evaluate customer interactions to ensure they meet quality standards.
• Provide constructive feedback to customer service agents to improve their performance.
• Use QA Tools and CRM Systems to track and analyze customer interactions.
• Identify and resolve issues to enhance the overall customer experience.
• Collaborate with team members to maintain and improve quality assurance processes.
• Ensure compliance with company policies and industry regulations.
• Participate in training sessions to stay updated on best practices and new tools.
• Contribute to team goals by maintaining high levels of customer satisfaction and service quality.

🎓 Kualifikasi & Syarat

• Fluent in Japanese, both written and spoken.
• Proven experience as a Quality Assurance Specialist or similar role, preferably in the customer service industry.
• Knowledge of QA Tools and CRM Systems is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team and manage multiple tasks simultaneously.
• Detail-oriented with a commitment to maintaining high standards of quality.
• Familiarity with industry regulations and best practices in customer service.

🛠️ Keahlian

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