Customer Relations Officer - Yamakawa Rattan Industry

Yamakawa Rattan Industry (Cirebon) is looking for a dedicated Customer Relations Officer to join our team and help us build strong, lasting relationships with our clients. In this role, you will be the face of our company, ensuring our customers' needs are met and their satisfaction is our top priority.

Based in Cirebon, you will work closely with our sales and marketing teams to deliver exceptional customer service, manage client inquiries, and resolve any issues that may arise. This is a fantastic opportunity to grow within a company that values its employees and offers a clear career progression path.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain strong relationships with existing clients to ensure their satisfaction and loyalty.
• Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and in-person visits.
• Work closely with the sales and marketing teams to identify customer needs and develop solutions.
• Monitor customer satisfaction levels and provide regular reports to management.
• Assist in the development and implementation of customer service strategies and programs.
• Stay up-to-date with industry trends and best practices in customer relations.
• Provide exceptional service to both retail and wholesale customers.
• Ensure all customer interactions are professional, polite, and respectful.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in using Microsoft Office Suite (Excel, Word, Outlook).
• Ability to work well under pressure and meet tight deadlines.
• Fluent in both written and spoken Indonesian.
• Ability to travel to client locations as needed.

🛠️ Keahlian

Lowongan Terkait